Getting started

After you sign, SpiderLabs runs a founder-led launch with you — typically days, not months, since the setup steps are short. Nothing touches a real customer call until every launch gate is green. Here is exactly what to expect.

At a glance

Concierge launch: we set everything up together on a call, not a self-serve form to figure out alone.
Prove, then go live: a real test call, a real test booking, and a real staff notification — verified first.
Your number is untouched; forwarding is reversible in minutes.
Hard gates, no shortcuts: patient traffic moves only when every gate is green.

The short version

Your launch is concierge: we set everything up together on a call, prove it works with a real test call and a real test booking, confirm your staff get notified, and only then move your customer traffic over. Every step below is verified before the next one relies on it.

Step by step

Kickoff & intake
We capture your business’s ground truth — services you do and do not offer, hours, staff, and your phone-forwarding plan — from you directly. For dental practices we also collect your Open Dental details. This is what makes the receptionist sound like your business and not a generic bot.
Provisioning
We set up your dedicated AI phone number, your AI receptionist tuned to your intake, and your dashboard. For dental practices we also set up the Open Dental connection.
Phone forwarding cutover
Your existing number stays yours. We point your phone system so unanswered, after-hours, or overflow calls forward to your AI receptionist. This is reversible in minutes — see Phone setup & forwarding.
Test call
We place a real call from outside your network and confirm it reaches the receptionist and shows up in your dashboard with a transcript. This proves the phone path end-to-end before anyone uses it.
Test booking
We prove the appointment path. In callback-first mode that means a booking request lands correctly in your queue; in Open Dental write mode it means a create/cancel test appointment writes to your schedule and is removed cleanly.
Notifications proof
We send a real notification to your team and confirm it arrives, so new callbacks never sit unseen once you are live.
Go live
With every gate green, your customer traffic moves over. We monitor the first days closely and stay on support.

Phone forwarding, in brief

You do not port or give up your number. You keep it, and your phone system forwards the calls you choose — unanswered, after-hours, or overflow — to the dedicated AI number we provision. Your front desk still picks up when they can; the receptionist catches everything they cannot. There is no number change and no downtime, and the cutover is reversible in minutes. The full breakdown — coverage modes, the optional port, and what your staff experience — is in Phone setup & forwarding.

The go-live gates

Before your business takes a single customer call, all of these must be green:

Signed agreement and first payment complete.
Business Associate Agreement executed and on file.
A passing test call — an outside call reached the receptionist and appeared in your dashboard.
A passing test booking — the appointment path works for your booking mode.
Working staff notifications — a real alert reached your team.
Your dashboard verified as your staff will actually use it.

Green gates only

This is healthcare, so we do not cut corners: nothing goes live until every gate above passes. If something is not ready, we hold the launch and fix it first.

After you go live

Your day-to-day happens in the dashboard — working the callback queue, reviewing calls, and confirming appointments. Start with Your dashboard for the full tour, and Booking modes to understand how appointments flow to your staff.

Keep exploring

Phone setup & forwardingHow call forwarding works — overflow, after-hours, or full coverage — with no number change, an optional port, and what your staff experience day to day.Your dashboardA tour of your dashboard: one inbox for calls and chats, transcripts and recordings, the callback queue, appointments, tasks, analytics, team, and notifications.Booking modesCallback-first (Mirror Mode), where your staff confirm each time, versus direct write-to-schedule mode — proven today with Open Dental — and what a "requested" appointment means.

Step by step

Kickoff & intake

We capture your business’s ground truth — services you do and do not offer, hours, staff, and your phone-forwarding plan — from you directly. For dental practices we also collect your Open Dental details. This is what makes the receptionist sound like your business and not a generic bot.

Provisioning

We set up your dedicated AI phone number, your AI receptionist tuned to your intake, and your dashboard. For dental practices we also set up the Open Dental connection.

Phone forwarding cutover

Your existing number stays yours. We point your phone system so unanswered, after-hours, or overflow calls forward to your AI receptionist. This is reversible in minutes — see Phone setup & forwarding.

Test call

We place a real call from outside your network and confirm it reaches the receptionist and shows up in your dashboard with a transcript. This proves the phone path end-to-end before anyone uses it.

Test booking

We prove the appointment path. In callback-first mode that means a booking request lands correctly in your queue; in Open Dental write mode it means a create/cancel test appointment writes to your schedule and is removed cleanly.

Notifications proof

We send a real notification to your team and confirm it arrives, so new callbacks never sit unseen once you are live.

Go live

With every gate green, your customer traffic moves over. We monitor the first days closely and stay on support.

Phone forwarding, in brief

The go-live gates

Before your business takes a single customer call, all of these must be green:

Signed agreement and first payment complete.

Business Associate Agreement executed and on file.

A passing test call — an outside call reached the receptionist and appeared in your dashboard.

A passing test booking — the appointment path works for your booking mode.

Working staff notifications — a real alert reached your team.

Your dashboard verified as your staff will actually use it.

Green gates only

This is healthcare, so we do not cut corners: nothing goes live until every gate above passes. If something is not ready, we hold the launch and fix it first.