SpiderLabs documentation
SpiderLabs is an AI front desk for appointment-driven businesses — answering, missed-call capture, callbacks, web chat, SMS, and booking. Dental is our deepest, production-proven vertical, and callback-first coverage works for any business today. This hub explains how it all works.
At a glance
- Answers around the clock on voice and web chat, in English and Spanish, so a missed call never becomes a lost customer.
- Captures and queues every follow-up. Calls are transcribed and summarized, and anything needing a human becomes a callback your staff work from one inbox.
- Books appointments — callback-first for any business, and directly into your schedule where a system like Open Dental is connected and tested.
- Provider-neutral by design. Your team works in one clean dashboard; access to patient content is audited.
Whether you run a business we serve, you are building a white-label business on the platform, or you are reviewing how we handle sensitive data, start with the audience card that fits you — or browse every guide below.
For your businessYou just signed, or you are evaluating us. See what a launch looks like, tour the dashboard your staff will use every day, and understand how booking works.Getting startedFor partnersBuild your own branded AI front-desk company on the SpiderLabs platform. Brand setup, pricing-above-floor economics, per-customer launch gates, and the referral program.Partner guideSecurity & complianceFor reviewers running diligence: the BAA process, audited access to patient data, our data-handling posture, and the live-PHI activation gate.Security & compliance
Browse the docs
Every guide is written to be skimmed first and read second. Each opens with an At a glance summary, and longer pages have an on-page table of contents.
For your business
Getting startedWhat happens after you sign: the founder-led launch, the phone-forwarding cutover, and the test gates every business passes before going live.Phone setup & forwardingHow call forwarding works — overflow, after-hours, or full coverage — with no number change, an optional port, and what your staff experience day to day.Your dashboardA tour of your dashboard: one inbox for calls and chats, transcripts and recordings, the callback queue, appointments, tasks, analytics, team, and notifications.Booking modesCallback-first (Mirror Mode), where your staff confirm each time, versus direct write-to-schedule mode — proven today with Open Dental — and what a "requested" appointment means.Connecting Open DentalFor dental practices: connect Open Dental to SpiderLabs — the CustomerKey, the API setup paste flow, what we read and write, and the write-mode gate.Plans & billingHow plans work: the included-minutes concept, a transparent usage meter, overage, and where to get an exact quote. No dollar surprises.
Channels & workflow
ChannelsThe channels your customers reach you on: 24/7 voice, a web chat widget, and SMS follow-ups — all landing in one inbox. Social messaging is on the roadmap.Callback queueThe callback queue as a workflow: how requests are captured, prioritized, worked, and completed, and how staff are alerted so nothing sits unseen.Analytics & reportingWhat owners can see: call volume, missed-call capture, why people call, transcripts and summaries with audited access, and a weekly status view.Team & rolesRoles and access: owner, admin, member, and viewer — how to invite staff and what each role can see and do in your dashboard.
For partners
Trust & answers
Security & complianceWhat a compliance reviewer needs: the BAA process, audited access to patient data, our data-handling posture, and the live-PHI activation gate.TroubleshootingHonest answers to common what-ifs: a missed name, a booking that needs confirmation, a transcript still loading, a notification you did not get, and who to contact.GlossaryPlain-language definitions for the terms in these docs: callback-first, write mode, launch gates, Mirror Mode, included minutes, and more.FAQAnswers to the most common questions from the businesses we serve, partners, and compliance reviewers.
Popular questions
Jump straight to the answers people ask for most.
How does call forwarding work?Does this replace my front desk?Does it actually book appointments?What does it cost?What languages does it speak?Is my data safe?
What SpiderLabs does today
Everything below runs in production with live customers. We prove capabilities rather than claim them — during a demo we can place a real test call and, for dental practices, book (then cancel) a real appointment while you watch.
- Answers 24/7 in English and Spanish. The AI receptionist picks up overflow and after-hours calls and handles web chat on your site.
- Never loses a missed call. Every call is captured, transcribed, and summarized, and unresolved calls become callbacks in a staff queue.
- Books appointments. Callback-first works for any business; dental practices on Open Dental can have the receptionist write appointments directly into the schedule once a booking test passes.
- Keeps your dashboard provider-neutral. Transcripts and recordings are served through audited SpiderLabs access — no third-party vendor branding.