Phone setup & forwarding

You keep your existing phone number. Your phone system simply forwards the calls you choose — overflow, after-hours, or all of them — to a dedicated AI number we provision. No number change, no downtime, and reversible in minutes.

At a glance

Your number stays yours. Forwarding is a setting in your phone system, not a migration.
You choose the coverage: overflow only, after-hours only, or full coverage.
Your front desk keeps answering whenever they can; the AI catches what they cannot.
Reversible in minutes — and an optional number port is available later with zero downtime.

How forwarding works

Every business phone system can forward a call it would otherwise drop. We give you a dedicated AI number, and you point your forwarding at it. When a call meets the condition you set — no one picks up, it is outside business hours, or all your lines are busy — your carrier routes it to the AI receptionist instead of sending the caller to voicemail or a dead ring.

The receptionist answers, handles the conversation, and everything it captures lands in your dashboard. During your founder-led launch we set the forward with you and prove it end-to-end with a real test call before any customer uses it.

Coverage modes

You decide how much of your call flow the receptionist covers. Most businesses start narrow and expand once they trust it.

Phone forwarding coverage modes
Mode	When calls forward	Good for
Overflow	Only when your team does not pick up within a set number of rings, or all lines are busy.	Keeping your front desk first in line while never missing a busy-hour call.
After-hours	Only outside your business hours, on weekends, and on holidays.	Capturing evenings and weekends without changing your daytime workflow.
Full coverage	Every inbound call goes to the receptionist first.	A small or fully booked team that wants every call answered instantly.

You can change coverage any time

Coverage is just where and when your phone system forwards. Start with overflow, and move to after-hours or full coverage whenever you like — it is a phone-system setting, not a rebuild.

No number change (and an optional port)

You do not port or give up your number to get started. You keep it, your printed materials and listings stay correct, and your patients or customers dial the same number they always have. Forwarding does the rest.

Later, if you would rather we host the number directly, porting is an optional step we handle with your carrier and schedule for zero downtime. Most businesses simply keep forwarding — both paths work, and neither one interrupts your calls.

What your staff experience

Day to day, very little changes for your front desk — that is the point.

They keep answering the phone exactly as they do now.
Calls they miss no longer vanish. Each one shows up in the dashboard with a transcript and summary, and anything needing follow-up becomes a callback in the queue.
They work the callback queue instead of chasing voicemails — a shorter, clearer list of who to call back and why.

Reversible in minutes

Turn it off and on at will

Forwarding is a setting, not a one-way move. If you ever want calls to ring only your front desk again, your phone administrator reverts the forward destination and callers ring your desk directly — immediately. We walk you through both directions during setup.

Once forwarding is set and proven, continue with Channels to see how voice fits alongside web chat and SMS, or Your dashboard to see where every call lands.

Keep exploring

Getting startedWhat happens after you sign: the founder-led launch, the phone-forwarding cutover, and the test gates every business passes before going live.ChannelsThe channels your customers reach you on: 24/7 voice, a web chat widget, and SMS follow-ups — all landing in one inbox. Social messaging is on the roadmap.Callback queueThe callback queue as a workflow: how requests are captured, prioritized, worked, and completed, and how staff are alerted so nothing sits unseen.