Channels

SpiderLabs answers your customers wherever they reach you — a 24/7 AI receptionist on the phone, a web chat widget on your site, and SMS follow-ups — and everything lands in one inbox. Social messaging channels are on the roadmap.

At a glance

Voice and web chat are live today, answering around the clock in English and Spanish.
SMS follow-ups keep a conversation going after the call or chat ends.
One inbox for everything. Calls and chats arrive in the same feed, so your team works one list, not three.
Social messaging is designed, not shipped — labeled honestly below.

Voice

The AI receptionist answers phone calls 24/7 in English and Spanish, with a safe multilingual fallback for other languages. It greets callers in your business’s voice, answers the questions you configured, captures details, and books or requests appointments. When a caller needs a person or asks something outside what you set up, it does not guess — it takes a callback for your staff.

You control how calls reach it through forwarding — overflow, after-hours, or full coverage. See Phone setup & forwarding.

Web chat

A chat widget on your website lets visitors ask about services, hours, and availability, and start a booking — the same intelligence as the phone receptionist, in text. Chats appear in the same inbox as calls, and anything needing follow-up becomes a callback just like a voice call.

Same brain, different doorway

Voice and web chat share the same configured knowledge about your business, so a question gets the same answer whether a customer calls or types. You keep one source of truth, not two scripts to maintain.

SMS follow-ups

SMS follow-ups let the workflow continue by text after a call or chat — for example, sending a confirmation or the details a caller asked for. SMS is a supported channel we configure with you during launch. Message content stays within the minimum-necessary posture described in Security & compliance.

One inbox for every channel

The value of channels is not having more of them — it is not having to check more of them. Every voice call and web chat lands in a single inbox, newest first, each with a summary and a clear status. Follow-ups from any channel flow into the same callback queue, so your team works one prioritized list.

Channel status & roadmap

We badge every channel honestly — what answers customers today versus what is designed and coming.

Channel availability and roadmap
Channel	What it does	Status
Voice (phone)	24/7 AI receptionist for overflow, after-hours, or full coverage.	Live today
Web chat widget	On-site chat for questions and booking, into the same inbox.	Live today
SMS follow-ups	Text follow-ups after a call or chat, configured at launch.	Live today
Facebook, Instagram, WhatsApp	Social and messaging-app intake into the same inbox.	On the roadmap

Designed, not yet shipped

Social and messaging-app channels are built into the platform’s direction. We will keep them labeled as roadmap until they ship, and we never promise them as available today.

Keep exploring

Callback queueThe callback queue as a workflow: how requests are captured, prioritized, worked, and completed, and how staff are alerted so nothing sits unseen.Your dashboardA tour of your dashboard: one inbox for calls and chats, transcripts and recordings, the callback queue, appointments, tasks, analytics, team, and notifications.Analytics & reportingWhat owners can see: call volume, missed-call capture, why people call, transcripts and summaries with audited access, and a weekly status view.