About SpiderLabs
The AI front desk for modern businesses
Our Mission
Every missed call is a missed opportunity. SpiderLabs exists to ensure no business ever loses a customer to voicemail again. We build AI-powered voice receptionists that answer every call, understand every caller, and take action — booking appointments, capturing leads, and routing emergencies — all while sounding completely natural.
Whether you run a dental practice, law firm, med spa, home services company, or restaurant, SpiderLabs gives you a tireless front desk team that works 24 hours a day, 7 days a week, 365 days a year.
The live line
One practice, one phone line, every call on it
SpiderLabs has one production customer: a working implant practice in Illinois. It has answered that practice's main line since April 2026. Everything below is drawn from that one deployment, counted rather than estimated. It is a small claim, and every part of it carries the method that produced it.
- calls answered on the line
577
calls answered on the line
- live, and answering since
April 2026
live, and answering since
- answered natively
English + Spanish
answered natively
Counted by direct production query on July 18, 2026. One customer, every call, no sampling.
What it does on that line
- Answers the practice’s main line around the clock, including after hours, holidays, and while the line is already busy.
- Writes every conversation up as a transcript and a short summary, tagged by what the caller needed.
- Turns anything a person has to handle into a callback in a queue the staff work from, rather than leaving it in a voicemail box.
- Writes appointment requests into Open Dental, and reads real availability back before it offers a time.
The receipt
When the assistant books an appointment, it is written into the practice management system and the system returns a confirmation identifier. Before write mode is switched on for any practice, we prove the path with a create-and-cancel test appointment: a synthetic record is created, the identifier is stored, and the record is cancelled again. If that test does not pass, the practice stays on callback-first and staff confirm every appointment by hand.
What it refuses to do
Trust is a list of refusals. These are the things the live assistant will not do, and why.
- It will not transfer a live call
- Live transfer was shipped, then removed. Callers asking for a person were being routed back into the assistant by the phone system instead of reaching a human. Rather than leave a broken path in production, the transfer tool was deleted from the live assistant. A request for a person now captures a callback, and a human returns the call.
- It will not give clinical advice
- Questions about symptoms, medication, healing, or whether something is an emergency are not answered by the assistant. They become a callback for the practice.
- It will not take a payment
- No card numbers, no balances, no billing changes. Anything touching money goes to staff.
- It will not speak a name it has not confirmed
- Caller ID is treated as an unverified hint, never as identity. If a lookup does not match the person on the phone, the assistant does not use the name it found.
- It will not tell a caller something is booked until it is
- A confirmed booking requires the practice management system to return a confirmation ID and the record to be written locally. If either step fails, the appointment is marked as requested and needing staff confirmation, and the caller is told that, not told it is done.
- It will not guess
- When the assistant is not certain, the designed behavior is to take a callback instead of producing an answer. That is a worse demo and a better front desk.
What We Do
Answer Every Call
Our AI receptionist picks up on the first ring, 24/7. No hold music, no voicemail, no missed opportunities.
Book Appointments Instantly
Checks real availability and books the appointment during the call, written into your calendar or practice system.
Industry-Specific Intelligence
Purpose-built prompts for dental, legal, medical spa, veterinary, home services, restaurant, and more.
Capture Every Lead
Automatically extracts caller information, intent, and urgency so your team can follow up fast.
Books Into Your System
Writes appointments into Open Dental today, verified with a create-and-cancel test before launch. More practice systems and calendars are on the roadmap.
Founder-Led Launch
We configure your receptionist with you — services, hours, and phone forwarding — and prove it on real calls before it answers your customers.
Our Values
Quality Over Shortcuts
We obsess over call quality, voice naturalness, and accuracy. Every prompt is hand-tuned for each industry.
Privacy First
HIPAA-aware architecture for patient data, built on established, security-reviewed cloud infrastructure. Your data stays yours — we never train on customer calls.
Radical Simplicity
Enterprise-grade AI should not require an enterprise IT team. One onboarding flow, one dashboard, zero complexity.
Relentless Reliability
Automatic failover, retry logic, and monitoring so your phones never go unanswered — even if the internet hiccups.
Ready to stop missing calls?
Give your dental practice a front desk that answers every call, books every appointment, and never takes a day off.