We build the AI front desk for every customer conversation that isn’t in person.
For small and medium businesses. It answers your phone and your website chat as your business, day and night. It does the work, too: it books the appointment or saves a callback, and writes every conversation down for your team.
A 30 minute call with the team.
Replies to Instagram and Facebook messages are coming soon.
What your front desk does
Answers every call
Day and night, weekends and holidays, even while your line is busy.
Answers your website chat
The same front desk, in the chat window on your site.
Speaks your callers’ language
More than ten languages on the same line, English and Spanish natively.
Books the appointment
Into Open Dental for dental practices, after a test booking passes. Everywhere else, a request your team confirms.
Saves a callback for everything else
The caller’s name, number and reason, so your team calls back knowing what they need.
Writes every conversation down
A transcript and a short summary of each call and chat, in one dashboard.
Answering real calls since April 2026
Our first customer is a working implant practice in Illinois. SpiderLabs has answered its main line since April 2026.
- calls handled
- 2,000+
- answering since
- April 2026
- answered natively
- English + Spanish
As of October 2026.
The receipt
When the front desk books an appointment, it is written into the practice’s scheduling system, and the system sends back a confirmation number. Before booking is switched on for any practice, we prove the path with a test appointment: we create it, keep its number, and cancel it again. If that test does not pass, the practice stays on callbacks, and staff confirm every appointment by hand.
What it refuses to do
Trust is a list of refusals. These are the things the live front desk will not do, and why.
- It will not transfer a live call
- A request for a person becomes a callback a human returns.
- It will not give clinical advice
- Questions about symptoms, medication, healing, or whether something is an emergency are not answered by the front desk. They become a callback for the practice.
- It will not take a payment
- No card numbers, no balances, no billing changes. Anything touching money goes to staff.
- It will not speak a name it has not confirmed
- Caller ID is treated as an unverified hint, never as identity. If a lookup does not match the person on the phone, the front desk does not use the name it found.
- It will not tell a caller something is booked until it is
- A confirmed booking needs the scheduling system to send back a confirmation number and the record to be saved on our side. If either step fails, the appointment is marked as requested and needing staff confirmation, and the caller is told that, not told it is done.
- It will not guess
- When it is not certain, the designed behavior is to take a callback instead of producing an answer. That is a worse demo and a better front desk.
Talk to a person
Book a 30 minute call with us, or write to us. We set up every customer ourselves.
- Who we are
- SpiderLabs AI, a small team. We build the front desk, and we set it up with every customer ourselves.
- Where
- Online. We set up your front desk with you on a call.
- support@spiderlabs.ai for help with your account
- sales@spiderlabs.ai before you sign up
- partners@spiderlabs.ai for the partner program
